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Frequently Asked Questions

How long will it take to get my product?

Shipping Methods

PriceTag Canada ships throughout the United States and Canada.

  • Free Shipping  ($0) : Arrives in 8-12 business days within the U.S.A & Canada
  • Standard : Arrives within 3-5 Business days
  • 2nd Air  : Arrives in 2-4 business days
  • Next Day Air : Arrives next day
  • International- Air : Arrives in 1-3 business days

Shipping times and prices are subject to product availability, and may change depending on warehouse location. Note: We can ship to PO and APO boxes.

Free Shipping

Anyone within the 48 Continental United States & Canada can take advantage of this by selecting the "Free " shipping method upon checkout. You'll be charged nothing and your package will arrive in 8-12 business days.

Order Cutoff time

If you want your order to ship the same day you place it, just place your order before 5:30 p.m. EST (4:30 CST/ 3:30 MST/ 2:30 PST) and it'll ship out that day. Orders placed after the cutoff time will go out the following business day. If you need something to be shipped out the same day and it is after our cutoff time, please call us at 1-888-987-4992 and we will try to accommodate you if at all possible.  Orders placed Saturday or Sunday will ship out Monday.

International Shipping

We accept orders from Europe, Asia and South America.

Order Tracking

Once your order leaves our warehouse, you'll receive an email with your tracking information. You can view your tracking information by clicking on the link in the email. 

How do you ship?

We ship either Canada Post/US Mail or UPS/TNT for the Canada & United States.  Worldwide we ship UPS/TNT.

What is the difference between Academic and Retail products and do I need credentials to purchase Academic?

Academic software includes the same software and packaging as the regular retail versions but with a label "Academic" on the box and is "Academically priced." The software is not limited or different from the commercial version.

Manufacturers offer Academic software to Students and Teachers at discounted prices, but again, the software is not different in any way than the Commercial version.

PriceTag Canada does not require any proof that you will be using academic software for academic use nor does the manufacturer. It is on the honor system between you and the manufacturer.

 What is the difference between Microsoft OEM and Retail?

Microsoft OEM is a packaging type and includes the installation disc(s), Certificate of Authenticity, and product key code(if needed).

Microsoft OEM is different from Full Retail in the following ways:

·       Microsoft OEM does not come in a Retail Box

·       There are no printed manuals included

·       The software cannot be transferred to another computer (even if the original computer breaks)

·       The software is not eligible for free technical support from the manufacturer. Help files can usually be found on the disc and printed out.

·       Microsoft OEM software is the same software as Retail and can be upgraded, it just comes in different packing.

What does Branded OEM mean?

Branded software will have a HP or Dell logo on the disc, but it will function on any computer that meets Windows 7 requirements.  The actual software is the same as any OEM software

Why has the price changed?

 Prices are subject to change at any time.

Are your products Genuine?

PriceTag Canada Guarantee of Software Authenticity

We guarantee 100% genuine software or we will refund your money. Discount Mountain Software takes the issue of pirated software very seriously, and we consistently verify the authenticity of all software that is shipped from our store.

PriceTag Canada is one of the few online software vendors to guarantee the authenticity of our products along with discounted prices. With so many different packaging types, it can be confusing, but we take pride in ensuring all of our software in every package type is 100% genuine. Our excellent customer service ratings are testament to our honest business practices and commitment to provide you with 100% authentic software.

If you have any questions on how to authenticate software, whether you buy it from us or another vendor, please contact our trained piracy experts at 1-888-987-4992. You can also visit or contact Microsoft or any other manufacturer directly for further verification.

How can I return my product?

Please review our return policy Here

How can I cancel my order?

You can call us at 1-888-987-4992 or send an email to If we have not shipped your product out yet, then we will just cancel it.  If we have already shipped it, you will need to send the product back to us in the original packaging.

What payment methods do you accept?

Visa, MasterCard, Discover, American Express